Mystery Shoppers Ltd
From:
Job title:
Company Name:
Company Address:
Town
County
Post Code
Fax No:
Telephone No:
Mobile No:
Email address:
Website Address:
Please contact me to discuss my requirements or to arrange a meeting
Please provide me with a ballpark quotation based on the following information
The background/business environment
including whether serving the public or
business-to-business
Please describe the specific business
issue you would like to address using
mystery shopping
Number of sites to be covered:
Frequency: is this
a one-off survey
a regular ongoing monitor
If a regular monitor, how many 'Waves' a year do you envisage?
(a 'Wave' is a set of assessments which result in a summary report - typically monthly, bi-monthly,
quarterly or six-monthly)
How many assessments per Wave do you have in mind (by all means give a min and max and we'll quote a number
of options)
Visits (face to face inc home visits & journeys)
Emails
Calls (lasting less than 3 minutes)
Faxes
Calls (lasting between 3 and 10 minutes)
Letters
Calls (lasting between 11 and 20 minutes)
Customer Satisfaction calls
Calls (lasting more than 20 minutes)
Web Surveys
How many minutes on the site or premises would you estimate each visit (face-to-face)
assessment will take?
Summary Reports:would you want
a one-off survey - just the one
one per Wave
quarterly
six-monthly
annually
no need for a summary report
This survey was created by
KeyPoint